Job Summary

This position is part of a team responsible for bridging the gap between finance and IT. Candidates will have a strong background in financial systems analysis and a passion for staying up to date with the latest industry developments. This role will work closely with global, business, finance and IT teams to ensure that financial systems align with business objectives, global and regional processes, and local regulations. This position is responsible for maintaining, testing, and optimizing financial software and applications including SAP S4/Hana, Vendor Invoice Management (VIM), ServiceNow, SharePoint, RPA/AI solutions, etc. This position requires the ability to apply independent judgment and critical thinking skills to address difficult issues while meeting deadlines. The role will receive and address escalated or complex questions and issues and escalate further where necessary and as appropriate to bring to timely resolution.

Job Description

Responsibilities

Financial System Enhancements, Role Configuration, Automations and Upgrades:

• Implement initiatives in the region in coordination with global process teams, identify potential integration impacts of system solutions; lead workstreams as assigned
• Collaborate with cross functional teams to ensure financial systems are integrated and meet business needs
• Document business requirements for various financial modules and systems (SAP S4/Hana: Security - User/Role Optimization, General Ledger, AP, Fiori, Reporting, VIM, Accrual Engine, Workflow Other systems: SAC, RPA, AI, Dashboards, etc.)
• Develop and maintain documentation of financial systems, including policies, procedures, and user guides.
• Test and validate system upgrades, reports, and data integrations
• Act as regional coordinator for regional communications, training and change management initiatives as needed
• Train finance staff and business partners on new system workflows and best practices
• Identify any automation opportunities that can prevent issues or create efficiencies and assist in bringing those recommendations to fruition
• Monitor and analyze system performance to identify and resolve issues
• Research and stay up to date with industry trends and technology developments to recommend and implement tools to enhance efficiency globally

Internal Control Compliance:

• Perform various internal/JSOX controls including security/role monitoring, firefighter usage assessment, change analysis, etc.
• Support audits, compliance reviews, and internal control testing by providing documentation and analysis
• Prepare reports/dashboards from Governance, Risk & Compliance module to assess and mitigate risks

Service Management:

• Troubleshoot and resolve daily user support tickets and errors
• Prepare and provide input to monthly dashboard report to Head of Regional Excellence as needed
• Assists agents and end-users within Service Now portal. Ensure all inquiries are resolved within SLA guidelines
• Execute monthly reporting of Service Now tickets categorizing the resolved and open tickets, looking for trends and improvement opportunities
• Make recommendations for preventing issues in the future by analyzing root causes and assisting in bringing those recommendations to fruition
  -Ensure Knowledge Base articles are up to date including work instructions, policies and procedures, training, forms, etc., and links to intranet/share point are working as expected
• Collaborate with global and regional teams to maintain intranet and share point sites

Cross training and Development:

• Cross train in various areas of system support (SAP, MDG, RPA). Provide rotational, assigned, and/or backup support as needed

Responsibilities Continued

Qualifications

Education Qualifications
Bachelor's Degree Finance, Accounting, IT or other related area of study required

Experience Qualifications
4 or More Years Business analysis, financial systems, IT or other related areas required
In-depth knowledge of SAP required
Proficiency in Excel, Word, Powerpoint required
In-depth knowledge of VIM, RPA, and Master Data preferred
Working knowledge with Service Now or other ticketing systems preferred
Proven track record of issue resolution preferred
Exposure to pharmaceutical industry and PHARMA guidelines preferred


Travel Requirements
Ability to travel up to 5% of the time. Travel for training on infrequent basis - once per year on average

Additional Information