Roles and Responsibilities

Order Taking area:

• Receive and process into SAP-SD module all customer orders on a daily basis.
• Verify customer and order information for correctness and compliance with PDA policy.
• Maintain up to date customer master data and condition records.
• Manage credit control warnings and blocks.
• Check inventory records to determine availability of requested merchandise.
• Notify Supply Chain when supplies of specific items are low, or when orders would deplete available supplies.
• Maintain Transfer orders database, liaising with sales reps to obtain accurate data on time, and crosschecking with customers.
• Calculate and compile sales, return and transfer orders-related statistics, and reports for management.
• Ensure GDP activities are performed according to required standards.

Project Management Area:

• Support Supply Chain Manager in project documentation and execution.

Customer Service:

• Provide customers with relevant information, such as prices, order status, and any anticipated issues.
• Issue and distribute invoices, process customer returns and create and send credit notes to customers.
• Interact with Logistic Service Provider to ensure orders are prepared and shipped to designated customers and solve any issues.
• Monitor and record incident Key performance indicators.
• Receive, register and respond to customer complaints.
• Maintain pricing conditions and issue credit/debit notes in compliance with billing procedure and in response to Market Access requests and strategies.

Education & Experience

Education:

• Bachelor's Degree in Supply Chain Management, Logistics, Business Administration, or a related field
• Advanced certifications Preferred

Experience:

• 1-3 years of experience in supply chain, logistics, or a related field
• SAP Customer service experience and managing purchase orders
• Experience in pharmaceutical industry or logistic operator.

Skills and additional Requirements

• Ability to analyze complex data and make informed decisions
• Proven ability to negotiate effectively with suppliers and vendors
• Strong project management skills to oversee supply chain initiatives
• Excellent written and verbal communication skills for effective collaboration and reporting
• Familiarity with supply chain management software (e.g., SAP, Oracle) and advanced Excel skills
• Strong problem-solving abilities to address and resolve supply chain issues promptly
• High level of accuracy and attention to detail in managing supply chain processes
• Work closely with other departments to ensure alignment of supply chain activities with business objectives
• Fluent in English, B2 English level required