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We're looking for a Commercial Excellence Manager who needs to collaborate with cross-functional teams to manage segmentation, targeting, and data architecture processes. The incumbent delivers data intelligence through advanced reporting and lead global CRM projects adapted to local needs. Additionally, s/he designs and monitors field force incentive plans and performance, collaborates with global ComEx Teams to drive the local needs.

Key Responsibilities

• The Commercial Excellence Manager acts as a business partner for the Country Manager and the other members of the Commercial LT.
• He/she is responsible for different Commercial Excellence missions and tasks such as business and competitive intelligence, performance management, targeting & segmentation, business dialogues.
• The Commercial Excellence Manager is more specifically responsible for the implementation and the maintenance of the CRM system (Omnipresence – Microsoft Dynamics) and its correlated analytical tool with the purpose of enhancing its functionalities in order to support the Customer Facing Roles in the management of their stakeholders.
• He/she improves the associated processes within DSTR. The Commercial Excellence Manager also supports his/her business partners in other specific projects and tasks such as forecasting, objectives setting & incentive schemes, supply chain, market research and brand planning.
• Provides partnership with our commercial and medical teams to truly understand our customers, and proactively respond to their needs, ensuring we internally adapt to reflect the changing environment, enabling us to optimally achieve our business objectives
• Keeps abreast of changes in the healthcare environment and pro-actively addresses resulting requirements for our operating model, if required
• Ensures market insights are delivered to the Brand Teams, ensuring challenge and dialogue at all times
• Establishes best in class management tools and balanced scorecards to better inform business reviews and create a robust platform for business review cycles
• Defines and exploits an agreed customer relationship management strategy and subsequent selection and alignment of tools (CRM, CLM, KOL databases,..) to ensure the optimal platform for our current and future product portfolio. Ensures that platforms, processes and trainings lead and enable the organization towards a 360° view of our customers, connecting multiple channels as well as various customer facing roles. 
• Reflect the overall market and behavioral trends in customer preferences.
• Develops Sales Force Allocation scenarios to support both the Budget and the Strategic Planning processes together with the Country Manager and the Head of Sales.
• Leads the company sales forecasting process.
• Designs and develops the CFR incentive scheme and relevant metrics together with the Country Manager and Head of Sales to drive best in class performance across the regional teams and a culture of continues improvement
• Leads and coordinates the processes of Sales Force geographical reorganization, targeting, segmentation and profiling of customers
• Manages the Commercial Excellence budget and acts as primary contact for external vendors on Commercial Excellence related activities & projects
• Prepares, executes and monitors budget and forecast the Commercial Excellence activities and projects
• Effectively engages with external vendors to design cost-effective processes and tools to achieve expected results and outcomes
• Monitor the development of the service offering in the healthcare industry and identify business opportunities relevant to our current and future portfolio
• Maintains and develops the CRM system (Omnipresence – Microsoft Dynamics) in the affiliate and its correlated analytical tool with the purpose of enhancing its functionalities in order to support the Customer Facing Roles in the management of their stakeholders

Additional Responsibilities

• Ensures alignment with regards to all functional CRM support topics such as change management process,data loading, and its release management
• Collects, defines and follows up on accurate definitions of existing and new system change requests/business requirements (via change management process).
• Is able to perform an end to end analysis and impact analysis of the request & ensure detailed documentation to enable approval by HQ CRM team and business processowner(s).
• Is responsible for internal release communication with local business teams.
• Manage local priorities and expectations (internally and with 3rd partner).
• Ensures test support where needed for testing of business requirements and changes. Check and identify if technical requirements are met from the system provider and HQ configuration team.
• Has knowledge and understanding of the local business processes and specialties that are being supported bythe IMS CRM software. Masters entire processes and workflows. Local solution consultancy for business teams.
• Takes ownership of and leads selected work streams within the CRM system hosting and administration, forexample conduct training for specific end-users and reach out to local and regional counterparts
• Monitors the processes related to the CRM tool (Omnipresence – Microsoft Dynamics). Monitors data quality entered into the system.
• Defines the data model to be build and maintain in the related program. Ensures that all data within the data model is appropriately updated.
• Develops and updates dashboards so that all stakeholders can access to the relevant information in an efficient and timely manner

Minimum Requirements

• Bachelor’s degree in Engineering, Business Administration, Marketing, Economics
• At least 2+ years of experience in the Power BI platform
• Experience supporting and working with cross-functional teams in a dynamic environment.
• Proficiency in English, both spoken and written.
• Strong analytical and strategic thinking, Pro-active and results-driven
• Adapt to agile ways of working approach
• Exceptional ability to design and create data visualizations and deliver insight to the business.
• Strong analytic skills related to working with unstructured datasets.
• Skilled in process design and development
• Strong organization and project management skills; ensure accurate planning, follow-up and progress of actions; correct and timely identification of stakeholders
• Team player with hands-on approach in supporting co-workers
• Ability to capture the business needs and visualize them in a structured manner; as well as the courage to challenge these needs with the purpose of enhancing efficiency and effectiveness