Job Summary

Serves as the initial company contact at Daiichi Sankyo Inc. for all incoming guests and phone calls. Ensure that visitors and callers are greeted appropriately, efficiently and in a timely and helpful manner. Notifies company personnel of visitor arrival, maintains security and telecommunications systems as needed. Adheres to and promotes proper security and safety measures. Fields a high volume of arriving visitors, incoming phone calls, and meeting/event attendees, and projects a positive corporate image with all employees, contractors, and visitors through a warm and welcoming demeanor and an efficient and professional approach. Must possess sound judgment, excellent diction and verbal communication skills, maintain a polished personal appearance, and be a proactive team player. Provide some administrative assistance to other team members as requested by direct management.

Job Description

Responsibilities

General Reception Duties

• Greet, assist, and direct visitors, vendors, and deliveries following security protocols (including use of employee and department directories)
• Screen incoming phone calls and efficiently route to the appropriate employee or external contacts
• Use telecommunication and computer systems following corporate IT policy for phone and computer workstation operation
• Maintains safe and clean reception area by complying with procedures, rules, and regulations

Reception Operation and Security

• Execute the daily operations of the corporate reception area, including safety procedures and in-house assistance to employees and visitors
• Act as the first line of security for the building and maintains security by following procedures, monitoring logbook, and issuing visitor badges
• Work with SPR Supervisor to ensure all procedures are followed to process visitors and maintain appropriate records of activities
• Complete corporate projects including updates to phone/employee lists, refresh of emergency and safety protocol documents, and maintenance of visitor logs
• Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs

Internal Concierge

• Assist staff with inquiries including location applicable procedural or protocol information
• Contributes to team effort by accomplishing related results as needed
• Input facilities or meeting requests as needed
• Report and escalate issues to manager as appropriate

Responsibilities Continued

Qualifications

Education Qualifications

• High School Diploma required 
• Bachelor's Degree preferred

Experience Qualifications

• 1 or More Years General work experience required
• 1 or More Years Experience working with front-desk phone equipment required
• 1 or More Years Experience working in a corporate environment required
• 1 or More Years Experience following security protocol required
  
  
  

Additional Information