At Daiichi Sankyo, we are united by a single purpose, to improve lives around the world through innovative medicines. With a legacy of innovation since 1899, a presence in more than 30 countries, and more than 19,000 employees, we are advancing breakthrough therapies in oncology, cardiovascular disease, rare diseases, and immune disorders. Guided by our 2030 vision to "be an innovative global healthcare company contributing to the sustainable development of society", we are shaping a healthier, more hopeful future for patients, their families, and society.
Job Summary
We are currently seeking an IT End User Support Intern from June 2027 – May 2028. This position works for approximately 20 hours per week.
The IT End User Support Intern will assist the End User Support team in providing technical support to employees while gaining hands-on experience in an enterprise IT environment. The intern will work alongside experienced IT professionals to troubleshoot hardware, software, and mobile-device issues across Windows, macOS, and iOS platforms, assist with device deployments, support end users, document solutions, and participate in day-to-day IT support activities.
This internship provides an opportunity to develop practical technical, troubleshooting, customer service, and communication skills while gaining exposure to technologies used to support a modern corporate environment.
Responsibilities
• Assist with troubleshooting and resolving common Windows PC, Mac, iPhone, iPad, hardware, software, and peripheral issues.
• Provide Level 1 technical assistance to end users through walk-up and other support channels.
• Assist End User Support technicians with troubleshooting more complex technical issues.
• Support the setup, configuration, deployment, and troubleshooting of Windows laptops, Macs, iPhones, iPads, and other end-user devices.
• Assist with new-hire hardware and software setup and employee technology onboarding.
• Support Microsoft 365 applications across Windows, macOS, and iOS.
• Assist with device, network connectivity, and general technical issues.
• Gain exposure to Microsoft Azure and Intune as part of device and end-user support activities.
• Assist with onsite IT support for meetings and other business activities.
• Work with local and remote IT support teams to help resolve user issues.
• Provide friendly, professional customer service to employees seeking technical assistance.
• Assist with creating and updating knowledge articles, troubleshooting documentation, and end-user instructions.
• Help maintain accurate information related to IT equipment and support activities.
• Participate in IT projects and other End User Support initiatives as assigned.
• Learn and follow established IT support processes, procedures, and service expectations.
Qualifications
• Currently pursuing an undergraduate or graduate degree at an accredited university.
• Interest in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field.
• Basic understanding of Windows, macOS, and iOS operating systems.
• Familiarity with Windows PCs, Macs, iPhones, and iPads, including basic setup and troubleshooting.
• Familiarity with Microsoft 365 applications.
• Strong interest in learning technical troubleshooting and enterprise IT support.
• Interest in learning enterprise device-management technologies such as Microsoft Intune and Azure.
• Strong customer service and interpersonal skills.
• Good written and verbal communication skills.
• Ability to communicate technical information in a clear, user-friendly manner.
• Strong problem-solving skills and attention to detail.
• Ability to work effectively both independently and as part of a team.
• Willingness to learn new technologies, tools, and support processes.
Daiichi Sankyo, Inc. is an equal opportunity/affirmative action employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Salary Range:
USD$17.23 – USD$58.15