Job Summary

This position is responsible for overseeing the end-to-end contracting documentation and payment process for Healthcare Professionals (HCPs). overseeing the end-to-end contracting documentation and payment process for Healthcare Professionals (HCPs). This effort is in direct support of the company's obligation for compliance in the areas of aggregate spend and transparency reporting to the government, with the goal of ensuring these activities are managed properly, following the compliance and legal standards for each country while delivering the highest quality customer service for both our internal and external stakeholders/HCPs. This position will have sole responsibility of understanding, reviewing, and following all Programs and Grants Committee (PGC) HCP guidelines and regulations including, managing HCP contracting and HCP payment processing; will serve as the subject matter expert and key business partner for all internal and external client-facing activities including global team members and HCPs This position requires the ability to apply independent judgment and critical thinking skills to address difficult issues and translate into workable solutions.

Job Description

Responsibilities

HCP Contracting: Manage all HCP requirements and a subject matter expert in all US, and non-US HCP guidelines, educating the business to ensure guidelines and HCP contractual requirements are followed.

• Efficiently execute consultant contracts in compliance with all US and Non-US policy guidelines, working closely with US and Global regions to promptly address inquiries related to the HCP guidelines, encompassing everything from compliance approvals to contracting
• Collaborate effectively with various colleagues, offering guidance on contracting and policy guidelines, while fostering strong relationships and serving as a key point of contact
• Collaborate with the M&E Team to execute and oversee the contracting process for all HCP meetings.
• Oversee the contracting process and travel requirements (where applicable) for all One Time Consultant Engagements
• Ensure HCP’s have an established FMV and have met screening requirements prior to initiating contracting
• Verify HCP’s have not reached their allowable annual cap spend and if so, escalate to manager for further discussion as needed
• Ensure that the collection of all HCP (Healthcare Provider) data is precise and securely stored within the designated HCP software tool
• Partner with Legal Contract Specialists as necessary to manage interactions with HCP’s/Institutions related to redlines, changes, and updates to HCP contracts

HCP Invoice & Payment Process: Responsible for managing and reviewing all HCP Invoices and expenses for accuracy, identifying discrepancies, collaborating with business stakeholders, advising necessary next steps to resolve any of the discrepancies and variances from contract to payment, and engaging legal and compliance when necessary to resolve discrepancies to ensure all Transfer of Value (government reporting) is accurate and timely.

• Review sensitive payment and tax documents, processing consultant honoraria in strict accordance with company and country-specific guidelines
• Process all payments in HCP Engagement Software and escalate discrepancies to manager as soon as possible
• Process payments for all HCP engagement activities in line with policy and designated timelines, while ensuring consultants adhere to available funds and stay within consultant and policy dollar caps
• Promptly address and respond to all inquiries from both business entities and consultants concerning payment matters
• Accountable for HCP section of the Audit Checklist and associated required documentation adhering to HCP-related compliance policy
• Anticipate and escalate any improvements, issues or compliance risk to the Manager and provide details to support the incident and possible solutions

Responsibilities Continued

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• Exhibit a robust understanding, and critical thinking of compliance requisites and remain informed about policy and process updates.
• Ensure unwavering adherence to all Standard Operating Procedures (SOPs), internal policies, procedures, and corporate guidance.
• Follow designated procedures related to internal contracting system.
• Be vigilant and monitor data integrity in HCP Engagement system and escalate any errors, inconsistencies, and or/gaps to Manager as soon as possible.
• Promptly address inquiries about the status of consultant-related matters.
• Collaborate effectively with various colleagues, offering guidance on contracting and policy guidelines, while fostering strong relationships and serving as a key point of contact.
• Ability to apply sound judgment based on situation circumstances.
• Primary point of contact for business to guide and provide insight on how to best manage HCP interactions.
• Partner with M&E colleagues to actively engage in regular calls with the business, providing internal policy insights, updates, and real-time engagement information, including any delays, issues, or concerns related to contracting.
• Anticipate and escalate any improvements, issues or compliance risk to the Manager and provide details to support the incident and possible solutions.

Qualifications

Education Qualifications
Associate's Degree required Bachelor's Degree preferred

Experience Qualifications
1 or More Years HCP Engagement experience, including HCP Interactions required
1 or More Years in pharmaceutical industry required
4 or More Years experience in areas like financial analysis, project management, customer support and knowledge of contract management preferred


Travel Requirements
Ability to travel up to 10% of the time. Business meetings and conference attendance

Additional Information