Job Summary

This position is responsible for overseeing the end-to-end contracting documentation and payment process for Healthcare Professionals (HCPs). This role will have sole responsibility of understanding, reviewing, and following all Programs and Grand Committee (PGC) HCP guidelines and regulations including, managing HCP contracting  and HCP payment processing.   This role will be the primary point of contact for all HCPs’ communications and inquiries, including managing HCP interactions.  This position requires the ability to apply independent judgment and critical thinking skills to address difficult issues that result in workable solutions.   

Job Description

Responsibilities

• Exhibit a robust understanding, and critical thinking of compliance requisites and remain informed about policy and process updates.
• Ensure unwavering adherence to all Standard Operating Procedures (SOPs), internal policies, procedures, and corporate guidance.
• Follow designated procedures related to internal contracting system.
• Be vigilant and monitor data integrity in HCP Engagement system and escalate any errors, inconsistencies, and or/gaps to Manager as soon as possible.
• Promptly address inquiries about the status of consultant-related matters.
• Collaborate effectively with various colleagues, offering guidance on contracting and policy guidelines, while fostering strong relationships and serving as a key point of contact.
• Ability to apply sound judgment based on situation circumstances.  
• Primary point of contact for business to guide and provide insight on how to best manage HCP interactions.
• Partner with M&E colleagues to actively engage in regular calls with the business, providing internal policy insights, updates, and real-time engagement information, including any delays, issues, or concerns related to contracting.

Anticipate and escalate any improvements, issues or compliance risk to the Manager and provide details to support the incident and possible solutions.

Responsibilities Continued

HCP Contracting:   Oversee the daily execution process for contracting all HCP’s, including status updates, collecting proper documentation requirements, collecting HCP profile and payment information.

• Collaborate with the M&E Team to execute and  oversee the contracting process for all HCP meetings.
• Oversee the contracting process and travel requirements (where applicable) for all One Time Consultant Engagements
• Ensure HCP’s have an established FMV and have met screening requirements prior to initiating contracting.
• Verify HCP’s have not reached their allowable annual cap spend and if so, escalate to manager for further discussion as needed.
• Ensure that the collection of all HCP (Healthcare Provider) data is precise and securely stored within the designated HCP software tool.
• Efficiently execute consultant contracts in strict adherence to  policy guidelines and promptly address inquiries related to the consultant's status, encompassing everything from compliance approvals to contracting.
• Partnering with Legal Contract Specialists as necessary to manage interactions with HCP’s/Institutions related to redlines, changes, and updates to HCP contracts 
• HCP Invoice & Payment Process : Responsible for the  day to day invoice & payment reconciliation process which includes:
• Review sensitive payment and tax documents, processing consultant honoraria in strict accordance with company and country-specific guidelines.
• Process all payments in HCP Engagement Software and escalate discrepancies to manager as soon as possible.
• Process payments for all HCP engagement activities in line with policy and designated timelines, while ensuring consultants adhere to available funds and stay within consultant and policy dollar caps.
• Promptly address and respond to all inquiries from both business entities and consultants concerning payment matters.
• Accountable for  HCP section of the Audit Checklist and associated required documentation adhering to HCP-related compliance policy.
• Escalate any issues or compliance risk to the Manager and provide details to support the incident and possible solutions.

Qualifications

Education: 

H.S. Degree or equivalent required, Bachelor’s degree preferred or commensurate experience.

Experience: 

Five years of commensurate experience or greater in a corporate role (preferably in pharmaceutical industry) containing financial analysis, project management skills, customer support and knowledge of contract management. 

At least one year of HCP Engagement experience, including HCP Interactions